I love the customer service, I mean the staff at the front desk are so generous and considering. Hector, Micheal c. Eric those guys are really on top of things. Also Monica that's the mom of the whole hotel😂. But other than that they have the best everything from the rooms being spotless and everything. Ohhh! I can't forget about the wonderful house keepers they are the best. When I see them, they are always greeting, and that greet comes with a beautiful smile behind it, and that right there should tells you that you're in good hands. I love it here. From me to the staff I really appreciate you guys. Thank y'all so much..
Octavius
Disember 2024
The staff was incredible, anything we needed they were glad to help. Monica was our front desk clerk at check-in and check-out, and we just think she’s great! Also, the suites are very spacious and comfy, we loved having plenty of room and a full refrigerator for all our leftovers. The hotel is within walking distance of Universal and there access to tons of local fare and activities. It was a great value for the price of the room!
Jackie
Oktober 2024
The staff was very friendly. The location was great. Great value, and the beds were the most comfortable hotel beds I have ever slept in.
Patsy
April 2024
Ay usual I have no words that can explain how appreciative of the wayme and my family is being treated.. there are many hotels and many othe living options but this is by far the best place I have ever been the team is so compassionate and they have no problem with getting a job done Stacy AM Mr John GM Ms Rose Mr Travis Ms.Conie all are an exceptional teams ...nownthats what I. All customer service thanks ext.stay !!!!
Antoine
Julai 2023
The fact that John and all the front desk employees also house keepers and the maintenance man all go above and beyond to make sure that my family and I are safe and help us with whatever we need is awesome if there was a thousand percentage in place this place deserve more..thank you and we are very grateful in the help and support you are are like family and I would recommend this place to anyone you guys fore sure have my vote thank you
Cynthia
April 2023
At This Extended Stay they make you feel like your at home just like the logo says 😊Thanks to Miss Rose for her consistency and great charm and thanks to a couple more staff .oh and I can't forget the maintenance guy Narciso he,s working and always smiling 😊
Anonymous
Ogos 2024
the location was good for my crew working at Universal Studios, this is the 1st Extended Stay that had positive reviews, we have stayed in others in the area, but those places were dirty and run down, they remodeled it just in the last couple of years.
Charles
Julai 2023
Breakfast was perfect for a quick bite on our way out for the day. Stacy at the front desk was wonderful! Very friendly and seemed to genuinely care that we had what we needed and were taken care of.
Dawn
Mac 2024
Staff was very nice, helpful, friendly. Room was a good size for a family of 5 with a pull out couch.
Lana
November 2023
The whole atmosphere at this location, the staff are so help and very educated when comes to checking you in and rooms are available and Clean.... Thanks to Miss Rose ,for great customer service in assisting me and my family. Thanks Again Miss Rose 😊
Anonymous
Ogos 2024